| PLAYFOOTBALL |
Lucy Weekly · No. 21 |
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Receptionist · 3–9 June 2026
A record-low week
on the phones
95 calls, about level with last week — but the lowest transfer rate we’ve ever recorded, down from 25% a fortnight ago. Lucy held firm, handled far more herself, and filed 25 booking enquiries for callers.
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95
Calls |
58
Callers |
8.4%
Transferred ↓ |
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What callers asked about
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| Chasing emails / tickets | | 20% |
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| Changes & cancellations | | 16% |
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| Transfer only, no issue | | 14% |
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For the team
A delivery is held for head office Big Yellow Self Storage, Guildford (01483 906246) — DHL for Ryan Ayling, destroyed in 24h. |
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Charity missed sessions at Belle Vue +447450201713 — no confirmation, a double-booking loss, tight budget. Complaint logged. |
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Nishad waiting two weeks Five calls (+447950236901) chasing a block enquiry submitted twice, no reply. |
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Fresh booking interest
15 callers this week — a sample.
Junior block at Chelsea Sports Centre — rolling from September. WED 3 · 12:41 · +447802976616 |
Urgent 7-a-side at Reading Rivermead — next morning. WED 3 · 3:11 · +447880508276 |
30-week block, three Manchester sites — youth league. FRI 5 · 12:33 · +447971832054 |
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Transfer rate this week down from 25% in W20 · lowest ever recorded |
8.4% |
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Compiled by Lucy · every transcript read
Live dashboard · Delivered by CX Solved
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