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Riverside Leisure Group · Week 12
Your busiest week
this month
16–22 March 2026 · 132 calls, up 12%, on the new season opening.
132
Calls
87
Callers
12%
Transferred
19
Actions
What callers asked about
Membership questions
 
28%
Opening hours & info
 
22%
Class & court bookings
 
18%
Cancellations & changes
 
14%
Payments & accounts
 
10%
For your team

A member is waiting on a refund

Sarah (+44 7700 900123) called three times about a cancelled swim-course refund — promised in 5 days, now day 9.

A local school asked about group rates

St. Mary’s Primary (+44 7700 900456) — weekly swim sessions for 30 children from September. Logged.

Handled by the AI
88% of calls resolved without a transfer
88%

Compiled by your AI receptionist

Live dashboard · Delivered by CX Solved